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Phil Spencer announces Anthony Webb as top agent in the UK for customer service

Tue 27 Oct 2026

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Anthony Webb recieved the Best in N13 Postcode Award at the prestigious ESTAS Customer Service Awards 2026. The winners were announced by the country’s favourite TV property presenter Phil Spencer at the Grosvenor House in London in front of 1,100 of the UK’s top property professionals.The awards are powered by The ESTAS own customer review platform which recognises the best estate and letting agents for customer service based on service ratings from homemovers who have been through the whole moving experience with an agent. This year’s results were calculated from over 300,000 customer review ratings. Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience “ESTAS Awards are so unique. There are no judging panels, no polished submissions, no mystery shops. Just real people, giving real feedback, at the end of real transactions. It’s a pure as any awards can be.”

Estate and letting agents were recognised in regions and counties around the UK.  National Grand Prix Awards were also announced for the Best Single Agent Office in the UK in sales and lettings. Simon Brown, Founder of The ESTAS said “In a world increasingly obsessed with artificial intelligence and algorithms, it’s easy to forget that the property industry is, and always will be, a people business. Technology may help us streamline processes, crunch data, and even predict the market, but it can’t replace empathy, trust, or the human touch that defines our profession which is what The ESTAS Awards are all about.”

Reapit and Payrop, support The ESTAS as Headline Partners. Neil Cobbold, Commercial Director said “The ESTAS celebrate the agents who go above and beyond to deliver outstanding customer experiences that build lasting trust. Reapit, and its automated client accounting platform PayProp, are proud to support an award scheme and industry that recognises the great service that creates customers for life. Congratulations to all the winners”

Tony Ourris, director of Anthony Webb Estate Agents commented: 

“We are incredibly proud to receive recognition at this year’s ESTAS Awards. What makes these awards particularly special is that they are based entirely on feedback from our clients, making this achievement even more meaningful to our team.

At Anthony Webb, providing exceptional customer service has always been at the heart of everything we do. We believe in building lasting relationships, offering honest advice and ensuring every client feels supported throughout their property journey.

This recognition is a wonderful reflection of our team's hard work and dedication, and we would like to thank all our clients for their continued trust and support.”